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Sales Terms & Conditions

Conditions Relating to the Sale of Products to You

  • Acceptance of the goods by the Buyer indicates acceptance of the Terms and Conditions given below.
  • New credit accounts may be opened upon receipt of two satisfactory trade references and Bankers’ name and details.
  • Public and Government Authorities may be treated as account customers upon receipt of a written order, signed by a duly authorised officer. Voluntary Organisations must complete an “Account information form” to be signed by an Authorised Person.
  • Credit account payment must be made within 28 days of the Invoice Date unless otherwise agreed. Interest will be charged at 5% over base rate on all overdue amounts. The company reserves the right not to deliver if the buyer’s account is overdue or credit unsatisfactory.
  • Risk in the Goods shall pass to the Buyer on delivery. The Title in the Goods shall not pass to the Buyer until payment has been made by the buyer in full of all sums owing by the buyer to Remote First Aid.
  • All Goods remain the property of Remote First Aid until payment is received in full. In the event of non-payment by the buyer in accordance with the terms agreed, the buyer hereby authorises Remote First Aid to enter upon the buyers’ premises to remove the goods.
  • Dates given by Remote First Aid for the delivery of Goods are approximate only and do not form part of the Contract. Remote First Aid accept no liability for any loss consequential or otherwise rising from the delay.
  • Remote First Aid reserve the right to amend its prices without prior notice.
  • All prices quoted are fully inclusive of VAT and carriage, which will be charged at the current rate, where applicable.
  • Customers exempt from VAT under the zero rated schedule MUST supply a VAT Exemption Certificate with a written order, otherwise VAT will be charged and cannot be refunded by the Seller. Please note not all products are eligible for zero rating.
  • Under no circumstances will Remote First Aid be liable for:
    1. any goods considered damaged in transit unless such damage is reported to us within 48 hours of receipt of the goods.
    2. defects or damage resulting from fair wear and tear, neglect, improper use by the Buyer, or failure of the Buyer to comply with manufacturers instructions.
    3. goods which have been adjusted, altered, adapted or repaired.
    4. the suitability of any goods for any particular purpose or use whether or not the purpose or conditions were communicated to the Seller.
  • Buyer shall notify Remote First Aid, in writing, of any visible defects, quantity shortages or incorrect product shipments within five working days of receipt of the shipment. Failure to notify in line with this clause shall be deemed an unqualified waiver of any rights to return products. Any defective goods should be held for inspection.
  • Complaints in respect of alleged defects will not be grounds for the Buyer to withhold payments, and give no right of set-off against payments due from the Buyer to Remote First Aid.
  • Goods cannot be returned unless the Buyer has been issued with an official Goods Return Number. A minimum 10% re-stocking and administration charge may be applied to goods returned without authorisation.
  • Credit will not be issued for returned Goods, which, in the opinion of Remote First Aid, are in an un-saleable condition. Goods must be returned unused and complete with original packing materials and instructions.
  • Goods of a type not normally held in stock, and therefore specially ordered, are non-returnable.
  • Products may vary from those illustrated and are supplied un-kitted unless otherwise stated.
  • When you place an order to purchase a product from Remote First Aid, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us at the time that your payment is taken. You will also receive an email confirming the dispatch and the acceptance of the order. No contract has been formed until this point.
  • The Company will use all reasonable endeavours to meet Customers’ individual requirements but the Company shall be under no obligation to accept cancellation or other amendment to any order or any part of an Order once accepted by the Company. Where such cancellation or amendment to an Order is agreed by the Company, it is on the understanding that a reasonable cancellation or amendment charge may be levied at the Company’s sole discretion.
  • Bladed items: It is an offence for any person under the age of 18 to purchase knives or bladed items. Remote First Aid will only supply bladed items to customers over the age of 18 years. Remote First Aid may request proof of age before transactions including these products are processed.  Remote First Aid reserve the right to refuse sale to any customer who we believe to be under age or who may represent a threat to themselves or others.