Terms and Conditions

Training Facilities
Training Rooms provided by the client should be large enough to allow for practical training. This will mean a minimum room size of approximately 14 Metre's x 8 Metre's for a group of eight. In addition training facilities should conform to the minimum standards expected of any organisation with regard to lighting, ventilation, access, etc. These should be discussed at the time of booking; if the facilities are deemed unsuitable then RFA will endeavor to arrange a local alternative. In all cases the final decision rests with Remote First Aid, and any costs incurred will be invoiced to the client.

Booking Arrangements
Initial bookings and enquiries should be made via our web site Contact us. Please complete the enquiry form, and we shall contact you to confirm available dates. Bookings may also be made by telephone, but should be confirmed by a signed letter or signed fax.

Payment
Group bookings may be made by a letter of authority on headed paper with a suitable signature, with a 50% non-refundable deposit included. The final payment is on receipt of the invoice. Terms, is strictly 30 days from dispatch of the invoice. Individual students must pay a 50% non-refundable deposit, this act’s as confirmation of the booking in all cases.

Cancellation By The Client

1. All cancellations must be made in writing and will be effective from the date of receipt by Remote First Aid.

2. In the event of RFA being able to re-sell your place on a course the full course fee will be refunded less an administration charge of 10% of the total course fee.

3. In the event of Remote First Aid being unable to re-sell your place on a course the following cancellation fees shall apply:

i) 50% of the total course fee (i.e. loss of deposit) where cancellation takes place 4 weeks prior to the commencement of the course, or,

ii) 75% of the total course fee where cancellation takes place less than 4 weeks prior to the commencement of the course, or,

iii) 100% of the total course fee where cancellation takes place within the 2 weeks prior to the commencement of the course.

4. All course bookings are transferable provided notice is given no later than 2 weeks prior to the commencement of the course and provided the transferee satisfies the pre-requirements of the course.  Transferal will incur and administration charge of 10% of the total course fees as well as any cancellation fees.

Candidate Substitution
Clients may substitute candidates for the course booked at any time prior to the course commencement date.

Cancellation by Remote First Aid

1. RfA will make every attempt to ensure that courses run, however, Remote First Aid reserves the right to cancel a course if there are insufficient numbers.  In such a case RFA will notify the client as soon as possible but not less than 5 days prior to the commencement of the course.

2. In the event of RFA canceling a course the client shall be entitled to one of the following:

i) A full refund of all monies paid.

ii) A transfer of all monies paid to an alternative course

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